Alterations, Returns and Refunds Policy

Updated 2026-11-03

Every outfit at Prernaa's is stitched to order, either to the measurements you give us or in the catalogue size you choose. Because each piece is made for you, we cannot take it back or resell it. Instead, we make sure it fits: if something is not right, we fix it.

Free fit corrections

If your outfit does not match the measurements you gave us, or the size you ordered, we correct it free of charge.

Message us on WhatsApp within 7 days of collecting or receiving the outfit, with photos and a note of what does not fit.
Please do not wash the outfit or wear it to an event before the correction.
Bring it to our studio in Kalyan or courier it to us. If the mistake was ours, we cover the courier charges for the correction.

Stitching defects, such as a seam opening or work coming loose, are repaired free within the same 7 days.

Paid alterations

We alter the outfit for a fair charge, agreed before we start, when:

the measurements you gave us were not right
your measurements have changed since you ordered
you would like a design change after the design was approved
you ask after the 7-day window

Some changes are not possible, for example letting an outfit out by more than the spare fabric inside the seams allows. We will tell you honestly before taking it on.

Alterations on outfits made elsewhere are quoted separately. Send a photo on WhatsApp and we will tell you what can be done.

Returns and exchanges

Stitched outfits, including catalogue designs in S, M, L and XL, cannot be returned or exchanged, because each one is made to order. We will always work with you to correct the fit instead.

Cancellations

Before we cut your fabric: we refund your advance, minus the cost of any material we have already bought for your order.
After cutting has started: the advance cannot be refunded, because the work and material cannot be reused.

When we give refunds

We refund what you have paid if:

you cancel before we cut your fabric, as above
we are unable to take on or complete your order
a mistake on our side cannot be corrected and we cannot remake the outfit

Refunds are sent by UPI or bank transfer within 7 working days of being agreed.

Your own fabric

If fabric you gave us is damaged while it is with us because of a mistake on our side, we take responsibility for it, as set out in our Terms and Conditions.

How to reach us

Message us on WhatsApp at +91 72088 40080 with your name, order date and photos, or email prernaasofficial@gmail.com.

Alterations, Returns and Refunds Policy

Updated 2026-11-03

Free fit corrections

If your outfit does not match the measurements you gave us, or the size you ordered, we correct it free of charge.

Message us on WhatsApp within 7 days of collecting or receiving the outfit, with photos and a note of what does not fit.
Please do not wash the outfit or wear it to an event before the correction.
Bring it to our studio in Kalyan or courier it to us. If the mistake was ours, we cover the courier charges for the correction.

Stitching defects, such as a seam opening or work coming loose, are repaired free within the same 7 days.

Paid alterations

We alter the outfit for a fair charge, agreed before we start, when:

the measurements you gave us were not right
your measurements have changed since you ordered
you would like a design change after the design was approved
you ask after the 7-day window

Some changes are not possible, for example letting an outfit out by more than the spare fabric inside the seams allows. We will tell you honestly before taking it on.

Alterations on outfits made elsewhere are quoted separately. Send a photo on WhatsApp and we will tell you what can be done.

Returns and exchanges

Stitched outfits, including catalogue designs in S, M, L and XL, cannot be returned or exchanged, because each one is made to order. We will always work with you to correct the fit instead.

Cancellations

Before we cut your fabric: we refund your advance, minus the cost of any material we have already bought for your order.
After cutting has started: the advance cannot be refunded, because the work and material cannot be reused.

When we give refunds

We refund what you have paid if:

you cancel before we cut your fabric, as above
we are unable to take on or complete your order
a mistake on our side cannot be corrected and we cannot remake the outfit

Refunds are sent by UPI or bank transfer within 7 working days of being agreed.

Your own fabric

If fabric you gave us is damaged while it is with us because of a mistake on our side, we take responsibility for it, as set out in our Terms and Conditions.

How to reach us

Message us on WhatsApp at +91 72088 40080 with your name, order date and photos, or email prernaasofficial@gmail.com.