Terms and Conditions

Updated 2026-11-03

These terms apply when you order an outfit, stitching or alterations from Prernaa's, a boutique fashion studio in Kalyan, Maharashtra, and when you use this website. By placing an order, you agree to them.

Quotes and orders

Every outfit is quoted individually, based on the design, fabric, embroidery or sequin work and stitching. We confirm the price before any work begins.
Your order is confirmed once we have agreed the design, price and delivery date, and received your advance.
If you change the design after we have started work, the price or delivery date may change. We will tell you before going ahead.

Payment

A 50% advance is due when you confirm your order. We start work once it is received.
The remaining 50% is due before you collect the outfit, or before we courier it to you.
We share payment details with you on WhatsApp. We will never ask for your card number, bank password or UPI PIN.

Measurements and sizes

Made to your measurements: we stitch the outfit to the measurements you give us or that we take at the studio, so please check them carefully. Our blouse measurement guide shows how to measure at home.
Catalogue designs: you can choose sizes S, M, L or XL. Compare the size with your own measurements before ordering; the dress size converter can help.
What happens if something does not fit is explained in our Alterations, Returns and Refunds policy.

Your own fabric

When you give us your fabric, we are responsible for it while it is with us. If it is damaged by a mistake on our side, we will make it right by repairing it, replacing it with similar fabric or paying you its value.
Please tell us if your fabric needs special care, such as pre-washing. We are not responsible for shrinking or colour bleeding that comes from the fabric itself when it is washed after delivery.
If you send your fabric by courier, it is your responsibility until it reaches us.

Timelines

We give you a delivery date when you order. Embroidery, sequin work and designer outfits take longer, and wedding and festive seasons are busy, so please order early.
We do our best to meet every date. If anything on our side may cause a delay, we will tell you as soon as we know.

Collection and courier delivery

You can collect your outfit from our studio in Kalyan, or we can courier it to you.
Courier charges are extra and we share them with you before dispatch. We dispatch once the full payment is received and send you the tracking details on WhatsApp.
Delivery times depend on the courier company. Once the parcel is with the courier, delays on their side are outside our control, but we will help you follow up.
If your parcel arrives damaged, please record a video while opening it and send it to us on WhatsApp within 48 hours.

Uncollected orders

We will message you when your outfit is ready. Please collect it within 30 days. We keep finished outfits, and any fabric you have left with us, for a maximum of 30 days; after that we are no longer responsible for them, and the advance cannot be refunded.

Cancellations

Before we cut your fabric: we refund your advance, minus the cost of any material we have already bought for your order.
After cutting has started: the advance cannot be refunded, because the work and material cannot be reused.

Colours and hand work

Colours can look different on screens and in photos, so fabric and finished outfits may vary slightly from what you see online.
Embroidery, sequin and hand work is done by hand, so small variations are part of each piece, not a defect.

Using this website

Our free tools, calculators and guides give estimates for general guidance. Measurements, fabric amounts and sizes vary, so please confirm with us before buying fabric or placing an order.
The designs, photos, text and illustrations on this website belong to Prernaa's. Please do not copy them for commercial use without our permission.
How we handle your personal details is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts at Kalyan, Maharashtra.

Changes to these terms

We may update these terms from time to time. The version on this page on the day you place your order applies to that order.

Contact

Terms and Conditions

Updated 2026-11-03

Quotes and orders

Every outfit is quoted individually, based on the design, fabric, embroidery or sequin work and stitching. We confirm the price before any work begins.
Your order is confirmed once we have agreed the design, price and delivery date, and received your advance.
If you change the design after we have started work, the price or delivery date may change. We will tell you before going ahead.

Payment

A 50% advance is due when you confirm your order. We start work once it is received.
The remaining 50% is due before you collect the outfit, or before we courier it to you.
We share payment details with you on WhatsApp. We will never ask for your card number, bank password or UPI PIN.

Measurements and sizes

Made to your measurements: we stitch the outfit to the measurements you give us or that we take at the studio, so please check them carefully. Our blouse measurement guide shows how to measure at home.
Catalogue designs: you can choose sizes S, M, L or XL. Compare the size with your own measurements before ordering; the dress size converter can help.
What happens if something does not fit is explained in our Alterations, Returns and Refunds policy.

Your own fabric

When you give us your fabric, we are responsible for it while it is with us. If it is damaged by a mistake on our side, we will make it right by repairing it, replacing it with similar fabric or paying you its value.
Please tell us if your fabric needs special care, such as pre-washing. We are not responsible for shrinking or colour bleeding that comes from the fabric itself when it is washed after delivery.
If you send your fabric by courier, it is your responsibility until it reaches us.

Timelines

We give you a delivery date when you order. Embroidery, sequin work and designer outfits take longer, and wedding and festive seasons are busy, so please order early.
We do our best to meet every date. If anything on our side may cause a delay, we will tell you as soon as we know.

Collection and courier delivery

You can collect your outfit from our studio in Kalyan, or we can courier it to you.
Courier charges are extra and we share them with you before dispatch. We dispatch once the full payment is received and send you the tracking details on WhatsApp.
Delivery times depend on the courier company. Once the parcel is with the courier, delays on their side are outside our control, but we will help you follow up.
If your parcel arrives damaged, please record a video while opening it and send it to us on WhatsApp within 48 hours.

Uncollected orders

Cancellations

Before we cut your fabric: we refund your advance, minus the cost of any material we have already bought for your order.
After cutting has started: the advance cannot be refunded, because the work and material cannot be reused.

Colours and hand work

Colours can look different on screens and in photos, so fabric and finished outfits may vary slightly from what you see online.
Embroidery, sequin and hand work is done by hand, so small variations are part of each piece, not a defect.

Using this website

Our free tools, calculators and guides give estimates for general guidance. Measurements, fabric amounts and sizes vary, so please confirm with us before buying fabric or placing an order.
The designs, photos, text and illustrations on this website belong to Prernaa's. Please do not copy them for commercial use without our permission.
How we handle your personal details is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts at Kalyan, Maharashtra.

Changes to these terms

We may update these terms from time to time. The version on this page on the day you place your order applies to that order.